Our Values

 

 Responsibility
•    We accept responsibility for the work we do as well as to our colleagues, customers and the public.
•    We accept the tasks and challenges set before us and take responsibility for their successful resolution.
•    We focus on solutions and results rather than on difficulties.
•    We take responsibility for our mistakes as well as our successes.
•    We are prepared to make decisions and take responsibility for the risks, requirements and results thereof.

 Professionalism
•    We insist on and set the highest standards in the performance of business tasks.
•    We make decisions based on facts.
•    We are committed to meeting the expectations of our customers and the public.
•    We strive to overcome difficulties such as time and resource limitations and find answers to complex and demanding circumstances that arise in our work.
•    We utilise the knowledge and experience gained in past situations to solve problems in the present more efficiently.
•    We approach our work with positivity and enthusiasm.

Competence/Expertise
•    We set high standards for ourselves when it comes to knowledge, expertise and competence and we are committed to achieving and maintaining these standards.
•    We constantly strive for development and new and better methods, procedures and technologies to improve the performance of our business tasks.
•    We endeavour to achieve set objectives and anticipated business results, regardless of difficulties and in line with personal standards and the company’s adopted quality standards.

Teamwork/Collaboration
•    We place the interests of a team, department and sector above personal interests.
•    We value the contribution of all team members and respect different opinions and approaches to problem solving, successful planning and attaining common objectives.
•    We believe that quality teamwork surpasses individual achievement, but this does not undermine the importance of individual results.

Open Communication/Honesty
•    We aim to create an environment in which we can all freely express our opinions, needs and difficulties and point out what is important to us.
•    We foster open communication and an environment conducive to the presentation of original ideas and creative solutions to problems.
•    We strive to communicate clearly, openly and consistently.
•    We endeavour to provide our colleagues and associates with objective and timely information on relevant issues and problems, in order for them to be more successful in their work.

Respect
•    We insist on high ethical and moral standards in all relations with our colleagues, customers and the public.
•    We foster fair, honest and proper relationships within the company.
•    We treat all people with the same level of respect and consideration, regardless of their position, gender, age and experience.
•    We communicate with our colleagues and associates in a friendly and respectfully manner and encourage them to express their opinions and ideas.
•    We express respect for others through constant communication, listening to their opinions, ideas and concerns, and by analysing their views before providing or proposing a corresponding response.